Privacy Policy
Effective: June 2025
Agora Voyages OPC Pvt. Ltd. | www.agoravo.com
Your privacy is important to us. At Agora Voyages OPC Pvt. Ltd., we respect your trust and are fully committed to safeguarding your personal information. This policy explains how we collect, use, share, and protect your data when you interact with us, whether through our website, mobile apps, partner platforms, or social media. We encourage you to read this policy carefully to understand your rights and our practices.
1. What Information Do We Collect?
When you use our services, we may collect the following personal details:
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Your name, address, contact number, email, and payment details when making a booking.
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Names of accompanying guests and your preferences for stays or tours.
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Information provided when you open a user account to manage bookings and preferences.
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Technical information, such as your IP address, browser type, device details, location data (if permitted), and pages visited on our website.
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Information shared via social media if you engage with our social media accounts or apps.
2. How Do We Use Your Information?
We use your personal data for the following purposes:
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Booking Management: To process and confirm your reservations and forward necessary details to hotels, tour operators, transport providers, etc.
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Customer Support: To offer assistance in multiple languages, providing quick responses to your queries and travel needs.
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Reviews & Feedback: To invite you to share your experience, helping other travelers make informed decisions.
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Account Features: To manage your user account, save preferences, past reservations, and special offers. You may also create a public profile if you choose.
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Marketing & Promotions: To send travel-related news, special offers, and personalized recommendations (you can opt-out at any time).
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Other Communications: To send reminders, updates about your bookings, helpful information before or after your trip, or satisfaction surveys.
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Market Research: To improve our services based on voluntary customer feedback.
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Fraud Prevention: To detect and prevent fraudulent or illegal activities.
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Service Improvements: To analyze trends and enhance the user experience across our platforms.
3. Social Media and Your Data
We use social media platforms to promote our services, enhance your booking experience, and connect with travelers. When you interact with us via social media plugins or apps:
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Information like your profile details, email, friend list, and shared content may be visible to us (with your consent).
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We may use this data to personalize your experience or connect you with your network during travel planning.
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You may also log in to our services using your social media credentials.
Your social media provider’s privacy policy will apply in such cases.
4. Sharing Your Information
We may share your personal data under these circumstances:
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With Service Providers: To complete bookings with hotels, transport operators, activity providers, etc.
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Within Agora Voyages Group: To enhance your experience and provide tailored offers (e.g., affiliated brands like Agoda.com, Kayak.com).
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Third-Party Partners: Trusted providers assist with marketing, payment processing, customer service, and analytics. They are bound by confidentiality agreements.
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Business Partners: For co-branded promotions or reservations made via partner websites. Always review their privacy policies.
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Legal Compliance: We may share data with competent authorities if legally required.
5. Use of Mobile Devices
Our website and mobile apps are optimized for mobile use, offering location-based services to find nearby travel options. Mobile usage data is handled with the same care as desktop interactions.
6. Guest Reviews & Shared Information
After your trip, we may invite you to leave a review about your experience. Reviews can be posted using your screen name or anonymously, appearing on our website, apps, or partner platforms to help future travelers.
You can also share destination-related lists or recommendations, which may be anonymized to assist others.
7. Cookies & Tracking Technologies
What Are Cookies?
Cookies are small data files stored on your browser or device to enhance website functionality and user experience.
Types of Cookies We Use:
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Technical Cookies: Essential for website operation, booking processes, and account management.
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Functional Cookies: Remember your preferences (e.g., language, currency, previous searches).
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Analytics Cookies: Help us understand website usage, improve content, and track the success of online ads (data is anonymous).
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Commercial Cookies: Allow us to show relevant ads on other websites based on your browsing behavior.
Managing Cookies:
You can control or delete cookies through your browser settings. Note that disabling cookies may affect website functionality.
Third-Party Cookies:
We work with reputable advertising and analytics partners who may place cookies. You can opt-out of targeted ads via platforms like www.youronlinechoices.com or www.networkadvertising.org.
Web Beacons:
We may use tiny images (pixels) in emails or web pages to monitor engagement with ads or services.
8. Data Security
We implement robust technical and organizational measures to protect your data from unauthorized access or misuse, including:
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Restricted access to personal data by authorized personnel only.
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Secure systems and encryption where appropriate.
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Credit card details (if collected) are securely stored for up to 10 days and then deleted or encrypted for fraud prevention.
9. Children’s Privacy
Our services are intended for individuals aged 18 and above. If we unknowingly receive data from minors, it will be deleted. Parental consent is required for users under 18.
10. Access, Correction & Deletion of Your Data
You have the right to:
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Review the personal data we hold about you.
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Request corrections to inaccurate information.
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Request deletion of your personal data (subject to legal retention requirements).
To exercise these rights, email us at info@agoravo.com with the subject:
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“Request Personal Information” for data access.
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“Request for Removal of Personal Information” for deletion.
A copy of your ID may be required to verify your request.
You can also delete your account anytime by logging in to www.agoravo.com.
11. Contact Information
Data Controller:
Agora Voyages OPC Pvt. Ltd.
L-9/259, 2nd Floor, Mahipalpur Extension,
Mahipalpur, New Delhi – 110037, India.
For questions, concerns, or suggestions regarding this policy, email: info@agoravo.com
We reserve the right to update this policy periodically. Please check this page for the latest version.
